Uptime you can put in a contract.
Your customers expect the platform to stay up. Your auditors expect evidence. Jet1 runs enterprise infrastructure with a written SLA, tested runbooks, and a paper trail for every change.
Built to stay up, and to prove it.
High-availability clusters, disaster recovery runbooks, and governance aligned with SOC 2 and ISO 27001. Every deployment is health-checked and reversible, with observability and alerting built in from the start.
Scaling and infrastructure changes happen without downtime windows, because a platform your customers depend on shouldn't pause for maintenance.
Ready for the next audit. And the next incident.
Large organisations don't just need automation. They need response times in writing, evidence on demand, and costs somebody actually watches.
SOC 2 / ISO 27001 readiness
The controls, evidence collection, and audit-ready documentation certification requires. The audit becomes a review, not a scramble.
24/7 incident response
15-minute Sev 1 response from engineers with runbooks, not a ticket bot. Post-mortems within 5 business days, every time.
FinOps dashboards
Monthly cost reviews, anomaly detection, and right-sizing recommendations, so cloud spend is a decision you make, not a number that happens to you.
HA clusters & DR
Multi-AZ active-active topology with documented RTO/RPO targets. We run game days to prove the runbooks work before you need them.
Dedicated support lead
A named engineer who knows your stack, not a ticket queue. Monthly roadmap reviews and architecture sign-off.
Compliance & auditability
Every change is version-controlled, peer-reviewed, and traceable. Audits stop being a quarterly fire drill.
Commitments in writing.
99.95% monthly uptime, 15-minute Sev 1 response, 24/7 on-call coverage, and structured service credits if we miss our own targets. If it isn't written down, it isn't a commitment.
This is the tier FTL Transport runs on: zero-downtime releases and 99.97% measured uptime on a freight platform that never closes. Read the case study.
Read the full Service Level Agreement for the complete commitments.
Talk to salesEnterprise tier, at a glance
- ✓ HA clusters & DR runbooks
- ✓ SOC 2 / ISO 27001 readiness pack
- ✓ Monthly game day & roadmap review
- ✓ Incident response & RCA, 24/7
- ✓ FinOps dashboards & reports
- ✓ 50–70 hrs of engineering support / month
- ✓ 15 min Sev 1 response
- ✓ Service credits up to 25%
